Passport

Passport

"A passport is an official government document that certifies the identity and nationality of the person holding it. It is a crucial travel document that allows individuals to travel internationally and serves as proof of citizenship. Passports typically contain important information about the passport holder, including their photograph, name, date of birth, nationality, and a unique passport number."

  • Proof of Identity (Any one of the following):

    1. Aadhar Card
    2.Voter ID
    3. PAN Card
    4. Driving License
    6. School/College ID
    7. Government-issued ID card

  • Proof of Address (Any one of the following):

    1.Aadhar card
    2. Voter ID
    3. Passport
    4. Driving License
    5. Utility bills (electricity, water, gas)
    6. Employer certificate

  • For Proof of Date of Birth (Any one of the following):

    1. Birth certificate
    2. Passport
    3. Driving License
    4. Matriculation certificate

  • Photograph:

    Two recent passport-size color photographs.

  • Verification Certificate as per Annexure F:

    This is required for applicants who cannot submit proof of address. It needs to be on a non-judicial stamp paper.

  • Educational Qualification Certificate:

    This is required for the ECNR (Emigration Check Not Required) category.

  • Employment Proof:

    For government employees, a no-objection certificate is required. For private sector employees, an employer certificate is needed.

  • Marriage Certificate:

    If you are applying for a passport on the basis of marriage, you may need to submit a marriage certificate.

Facts about Passport

Here are some facts about passports:

  1. International Travel Document: A passport is an official government-issued document that serves as a travel document and identity proof for international travel.

  2. Issuing Authority: Passports are issued by the government of a country, typically through its designated passport issuing authority or department.

  3. Validity: Passports have a validity period, usually ranging from 5 to 10 years, depending on the issuing country’s regulations.

  4. Personal Information: Passports contain personal information about the holder, including their full name, date of birth, photograph, signature, and other identifying details.

  5. Citizenship: A passport serves as proof of citizenship or nationality of the issuing country.

  6. Visa Requirement: Depending on the destination country and the nationality of the passport holder, a visa may be required for entry. A visa is an endorsement or stamp placed in the passport by the authorities of the destination country, granting permission for entry.

  7. Types of Passports: There are different types of passports, including regular passports issued to citizens for general travel purposes, diplomatic passports issued to government officials and diplomats for official travel, and official passports issued to government employees for official business.

  8. Security Features: Modern passports incorporate various security features to prevent forgery and unauthorized alteration, including biometric information such as fingerprints and facial recognition, holograms, watermarks, and embedded electronic chips.

  9. Lost or Stolen Passports: In case of loss or theft, passport holders are advised to report it immediately to the passport issuing authority and apply for a new passport. Reporting lost or stolen passports helps prevent identity theft and misuse of the document.

  10. Renewal and Application: Passports need to be renewed upon expiration. The renewal process typically involves submitting a renewal application and providing updated photographs and other necessary documents. First-time applicants for passports may need to undergo an application process that includes providing proof of identity, citizenship, and other required documentation.

  11. Passport Control: Passport control is the immigration checkpoint at airports, seaports, and land borders where passports are inspected by immigration officials to verify the identity and eligibility of travelers for entry or exit.

Overall, passports play a vital role in facilitating international travel and serve as a fundamental document for citizens to assert their identity and citizenship rights globally.

Which is the official website for online application of Indian Passport?

the official website for online passport application in India is the Passport Seva Online Portal. This portal is managed by the Consular, Passport & Visa (CPV) Division of the Ministry of External Affairs, Government of India.

You can access the official Passport Seva Online Portal at:

Please note that websites and online services can be updated or changed, so it’s advisable to verify the current and official website by checking the latest information from reliable sources or the official government website.

If there have been any changes or updates after my last knowledge update in January 2022, you may want to check the latest information through official government sources or contact the Passport Seva Kendra for the most accurate details on passport applications.

 
 
How to apply for New Passport?

To apply for a new passport in India, you can follow these steps:

  1. Visit the Passport Seva Online Portal: Access the official Passport Seva Online Portal at https://portal2.passportindia.gov.in/.

  2. Register on the Portal: If you are a new user, you need to register on the portal. Create a new account by providing your email ID and choosing a login ID.

  3. Login to the Portal: After registration, log in to the Passport Seva Online Portal using your login credentials.

  4. Select the ‘Apply for Fresh Passport/Re-issue’ Option: Once logged in, select the “Apply for Fresh Passport/Re-issue” option.

  5. Fill in the Application Form: Fill in the required details in the online application form. Ensure that you provide accurate and correct information.

  6. Submit the Application: After completing the application form, submit it online. You will receive an Application Reference Number (ARN).

  7. Pay the Application Fee: Pay the applicable fee for the passport application. The fee can be paid online through various payment options.

  8. Schedule an Appointment: Schedule an appointment at the nearest Passport Seva Kendra (PSK) or Passport Office. You may choose a suitable date and time for the appointment.

  9. Visit Passport Seva Kendra (PSK): On the scheduled date, visit the Passport Seva Kendra (PSK) with the required documents and a printout of the application receipt.

  10. Biometric Data and Document Verification: At the PSK, your biometric data (fingerprints) will be collected, and your documents will be verified.

  11. Final Submission: After successful verification, your application will be submitted for processing.

  12. Check Passport Status: You can check the status of your passport application online using the Application Reference Number (ARN) provided during the submission.

  13. Receive Passport: Once the application is processed, and if approved, you will receive your new passport at the address specified in the application.

Make sure to check the specific requirements, documents needed, and fee details on the Passport Seva Online Portal, as they may be subject to change. Always refer to the latest information available on the official website or contact the Passport Seva Kendra for the most accurate and up-to-date details.

How can I login in Passport Seva Portal?

To log in to the Passport Seva Portal in India, you need to follow these steps:

  1. Visit the Passport Seva Online Portal: Access the official Passport Seva Online Portal at https://portal2.passportindia.gov.in/.

  2. Click on “New User? Register Now” (For New Users): If you are a new user, click on the “New User? Register Now” link to create a new account. Follow the registration process to set up your login credentials.

  3. Enter Login ID and Password (For Existing Users): If you have already registered, enter your Login ID (your registered email ID or created user ID) and Password on the main page.

  4. Enter the Captcha Code: Fill in the characters displayed in the captcha image for verification purposes.

  5. Click on “Login”: Once you have entered your login credentials and the captcha code, click on the “Login” button.

  6. Dashboard Access: After successful login, you will be directed to your dashboard on the Passport Seva Portal.

Please note that the login process may vary slightly depending on any updates or changes made to the Passport Seva Online Portal. If you encounter any difficulties during the login process or have forgotten your password, there are usually options available on the portal to reset your password or retrieve your login credentials.

Ensure that you use a secure and unique password for your account. If you are facing issues or have specific questions, you may also refer to the help or FAQ section on the portal or contact the Passport Seva Kendra for assistance.

 
 
What are the Documents Required for New Passport?

To apply for a new passport in India, you will need to submit several documents as part of the application process. The specific requirements may vary based on the type of passport application (normal, tatkal, etc.) and individual circumstances. As of my last knowledge update in January 2022, here is a general list of documents required for a new passport application:

  1. Proof of Identity (Any one of the following):

    • Aadhaar Card
    • Voter ID Card
    • PAN Card
    • Driving License
    • Government-issued photo ID card
  2. Proof of Address (Any one of the following):

    • Aadhaar Card
    • Voter ID Card
    • Utility bills (electricity, water, gas) not older than three months
    • Rent Agreement
    • Bank Passbook or Statement
  3. Proof of Date of Birth (Any one of the following):

    • Birth Certificate
    • School leaving certificate
    • PAN Card
    • Aadhaar Card
  4. Passport-size Photographs:

    • Recent color photographs with a white background.
  5. Educational Qualification Certificate:

    • This is required for applicants with educational qualifications of matriculation and above.
  6. Employment Certificate (for government/PSU/Statutory Body employees):

    • Employees of government/PSUs/statutory bodies should submit a No Objection Certificate (NOC) from their employer.
  7. Proof of Date of Birth (if not available in the proof of identity documents):

    • School leaving certificate or matriculation certificate can be submitted as a proof of date of birth.
  8. For Minors (Below 18 years):

    • In the case of minors, the parent’s or guardian’s documents may also be required.
    • Annexure H (declaration of the applicant’s parent or guardian for the issue of a passport to the minor).

It’s important to note that the document requirements can change, and the above list is a general guideline. Always check the official Passport Seva Online Portal or contact the Passport Seva Kendra for the most up-to-date information and specific requirements based on your situation. Additionally, documents may need to be submitted in original along with photocopies.

What are steps for Passport Renewal?

To renew your passport in India, you can follow these steps:

  1. Visit the Passport Seva Online Portal: Access the official Passport Seva Online Portal at https://portal2.passportindia.gov.in/.

  2. Login to the Portal: Log in to your existing account on the Passport Seva Online Portal. If you are a new user, you may need to register.

  3. Choose the “Renewal of Passport” Option: Once logged in, select the “Renewal of Passport” option.

  4. Complete the Application Form: Fill in the required details in the online application form. Ensure that you provide accurate and up-to-date information.

  5. Submit the Application: After completing the application form, submit it online. You will receive an Application Reference Number (ARN).

  6. Pay the Application Fee: Pay the applicable fee for passport renewal. The fee can be paid online through various payment options.

  7. Schedule an Appointment: Schedule an appointment at the nearest Passport Seva Kendra (PSK) or Passport Office. Choose a date and time for the appointment.

  8. Visit Passport Seva Kendra (PSK): On the scheduled date, visit the Passport Seva Kendra (PSK) with the required documents and a printout of the application receipt.

  9. Biometric Data and Document Verification: Your biometric data (fingerprints) will be collected, and your documents will be verified at the PSK.

  10. Final Submission: After successful verification, your application will be submitted for processing.

  11. Check Passport Status: You can check the status of your passport renewal application online using the Application Reference Number (ARN).

  12. Receive Renewed Passport: Once the application is processed and if approved, you will receive your renewed passport at the address specified in the application.

It’s crucial to double-check all the details before submission and provide accurate information to avoid delays in processing. Keep a copy of the acknowledgment receipt for your records.

Please note that the process and requirements may change, so it’s advisable to check the official Passport Seva Online Portal or contact the Passport Seva Kendra for the most up-to-date information and guidelines related to passport renewal.

How to check status of my Passport Application?

To check the status of your passport application in India, you can follow these steps:

  1. Visit the Passport Seva Online Portal: Access the official Passport Seva Online Portal at https://portal2.passportindia.gov.in/.

  2. Login to Your Account: Log in to your account on the Passport Seva Online Portal using your login credentials. If you are a new user, you may need to register first.

  3. Go to the “Track Application Status” Section: Once logged in, navigate to the “Track Application Status” section. This is usually available on the home page or in the application status section.

  4. Enter Application Reference Number (ARN): Enter your Application Reference Number (ARN) or Passport File Number. This number is provided to you during the submission of your passport application.

  5. Enter the Captcha Code: Fill in the characters displayed in the captcha image for verification purposes.

  6. Click on “Track Status”: After entering the required details, click on the “Track Status” or similar button.

  7. View Application Status: The system will display the current status of your passport application. It will indicate whether your application is under review, approved, or if any additional action is required.

  8. Receive SMS/Email Notifications: Passport Seva Online Portal also sends SMS and email notifications about the status of your application. Ensure that your registered mobile number and email address are up-to-date.

If you applied for your passport through the Passport Seva Kendra (PSK) or Regional Passport Office (RPO), you can also check the status directly at the respective PSK or RPO.

Keep in mind that the processing time for passport applications may vary, and it’s essential to be patient during the processing period. If you encounter any issues or have specific questions about your application status, you can contact the Passport Seva Kendra or the Passport Helpline for assistance. Always refer to the latest information available on the official Passport Seva Online Portal for the most accurate details.

 
 
Where to go after applying online on Passport Seva Portal?

After applying online on the Passport Seva Portal, the next steps typically involve visiting a Passport Seva Kendra (PSK) or a Passport Office for further processing. Here’s a step-by-step guide:

  1. Schedule an Appointment: Once you have submitted your online passport application, you need to schedule an appointment at a Passport Seva Kendra (PSK) or Passport Office. During the online application process, you will be prompted to choose a date and time for your appointment.

  2. Print Application Receipt: After scheduling the appointment, you should print the application receipt. This receipt contains important details, including your appointment date, time, and the documents required for verification.

  3. Visit the Passport Seva Kendra (PSK) or Passport Office: On the scheduled date and time, visit the designated Passport Seva Kendra (PSK) or Passport Office. It is essential to arrive on time and carry all the required documents in both original and photocopy formats.

  4. Biometric Data and Document Verification: At the PSK or Passport Office, your biometric data (fingerprints) will be collected, and the original documents will be verified. Ensure that you have all the necessary documents as per the checklist provided during the online application.

  5. Photograph and Signature: You may need to provide a photograph and your signature at the PSK or Passport Office for record and verification purposes.

  6. Final Submission: After completing the biometric process and document verification, your application will be submitted for final processing.

  7. Acknowledgment Receipt: You will receive an acknowledgment receipt with a reference number. This receipt is important for tracking the status of your passport application.

  8. Check Passport Status: You can check the status of your passport application online using the Application Reference Number (ARN) mentioned on the acknowledgment receipt.

  9. Receive Passport: If your application is approved, you will receive your passport at the address specified in the application.

It’s important to note that the specific steps and requirements may vary based on individual circumstances and changes in procedures. Always refer to the latest information available on the official Passport Seva Online Portal or contact the Passport Seva Kendra for the most accurate details related to your application.

How to book an appointment for Passport?

To book an appointment for passport services in India, follow these steps:

  1. Visit the Passport Seva Online Portal: Go to the official Passport Seva Online Portal at https://portal2.passportindia.gov.in/.

  2. Login to Your Account: If you are an existing user, log in to your account using your login credentials. If you are a new user, you may need to register first.

  3. Choose the “Apply for Fresh Passport/Re-issue” Option: Select the option “Apply for Fresh Passport/Re-issue” on the portal.

  4. Fill in the Required Details: Complete the required details in the online application form. Ensure that you provide accurate and up-to-date information.

  5. Submit the Application: After completing the application form, submit it online. You will receive an Application Reference Number (ARN).

  6. Pay the Application Fee: Pay the applicable fee for the passport application. The fee can be paid online through various payment options.

  7. Schedule an Appointment: Once the payment is made, you will be prompted to schedule an appointment. Choose a date and time for your visit to the Passport Seva Kendra (PSK) or Passport Office.

  8. Print Application Receipt: After scheduling the appointment, print the application receipt. This receipt contains important details, including your appointment date, time, and the documents required for verification.

  9. Visit the Passport Seva Kendra (PSK) or Passport Office: On the scheduled date and time, visit the designated Passport Seva Kendra (PSK) or Passport Office. Bring all the necessary documents in both original and photocopy formats.

  10. Biometric Data and Document Verification: At the PSK or Passport Office, your biometric data (fingerprints) will be collected, and the original documents will be verified.

  11. Photograph and Signature: You may need to provide a photograph and your signature at the PSK or Passport Office for record and verification purposes.

  12. Final Submission: After completing the biometric process and document verification, your application will be submitted for final processing.

  13. Acknowledgment Receipt: You will receive an acknowledgment receipt with a reference number. This receipt is important for tracking the status of your passport application.

It’s important to note that the steps and requirements may change, so it’s advisable to check the official Passport Seva Online Portal or contact the Passport Seva Kendra for the most up-to-date information and guidelines related to booking an appointment for a passport.

 
 
 
 
List Of Passport Seva Kendra(PSK) in maharashtra

Here is a list of Passport Seva Kendra (PSK) locations in Maharashtra. Keep in mind that the information might have changed, so it’s advisable to check the official Passport Seva Online Portal or contact the Passport Seva Kendra directly for the most accurate and up-to-date details:

  1. Mumbai PSK

    • Address: Passport Seva Kendra, Marol, Maroshi Road, Andheri East, Mumbai – 400059
  2. Thane PSK

    • Address: Passport Seva Kendra, Thane, VFS Global Services Pvt. Ltd, Raheja Garden, 4th Floor, Near Teen Hath Naka, LBS Road, Thane (W) – 400604
  3. Nashik PSK

    • Address: Passport Seva Kendra, VFS Global Services Pvt. Ltd., Mangal Murti Heights, Opposite Police Commissioner Office, Sharanpur Road, Nashik – 422002
  4. Pune PSK

    • Address: Passport Seva Kendra, VFS Global Services Pvt. Ltd., 1st Floor, Amanora Chambers, East Block, Amanora Town Centre, Hadapsar, Pune – 411028
  5. Aurangabad PSK

    • Address: Passport Seva Kendra, Shop No. 4,5,6, Town Centre, CIDCO N-1, Aurangabad – 431003
  6. Nagpur PSK

    • Address: Passport Seva Kendra, Shubhankar, 42, Farmland, Rukmini Nagar, Umred Road, Nagpur – 440024
  7. Amravati PSK

    • Address: Passport Seva Kendra, Plot No. 8, Hanuman Vyayam Prasarak Mandal Sabhagruha, Ambapeth, Amravati – 444601
  8. Kolhapur PSK

    • Address: Passport Seva Kendra, Row House No. 4, Rajeshree Shahu Bank Colony, Tarabai Park, Kolhapur – 416003
  9. Solapur PSK

    • Address: Passport Seva Kendra, VFS Global Services Pvt. Ltd., 51/2B, Adjacent to MOTI, S.T. Stand, Solapur – 413001
  10. Satara PSK

    • Address: Passport Seva Kendra, VFS Global Services Pvt. Ltd., House No. 301/E, 1st Floor, Above Karnataka Bank, Guruwar Peth, Satara – 415002
  11. Ahmednagar PSK

    • Address: Passport Seva Kendra, VFS Global Services Pvt. Ltd., Office No. 17, 2nd Floor, Status Symbol, Next to Amarpreet Hotel, Burudgaon Road, Ahmednagar – 414001

This list may not be exhaustive, and there might be changes or additions to the Passport Seva Kendra locations. Verify the current details from the official Passport Seva Online Portal or contact the Passport Seva Kendra helpline for the most accurate and up-to-date information.

 
 
 
 
How to do Police Verification after document verification for Passport?

After the document verification process for a passport application, the next step typically involves police verification. Here are the general steps involved in police verification:

  1. Intimation to Local Police Station: Once your documents are verified at the Passport Seva Kendra (PSK) or Passport Office, the passport authorities will forward your application details to the local police station based on your residential address.

  2. Visit by Local Police Officer: A police officer from your local police station will visit your residential address to verify the information provided in your passport application. This visit may be unannounced.

  3. Verification of Address and Identity: The police officer will verify your address and identity by interacting with you and potentially with your neighbors or other local residents. They may ask questions to confirm the details you provided in the application.

  4. Document Verification by Police: The police officer may also check the original documents that were submitted with your passport application to ensure their authenticity.

  5. Submission of Police Verification Report: After the verification process is complete, the police officer will submit a verification report to the Passport Office, indicating whether the details provided in your application are accurate.

  6. Verification Status: The police verification report plays a crucial role in the approval process for your passport. The Passport Office will consider this report while deciding whether to issue the passport.

  7. Track the Status Online: You can track the status of your passport application online using the Application Reference Number (ARN). The status will indicate whether the police verification is pending, initiated, completed, or if there are any issues.

It’s important to note that the police verification process may vary depending on the region and local authorities. The duration of the process can also vary. In some cases, the police verification may happen after the passport is issued.

If you have any concerns or questions regarding the police verification process, you can contact the Passport Seva Kendra (PSK) or the local police station for assistance. Always refer to the latest information available on the official Passport Seva Online Portal or contact the helpline for the most accurate details related to your passport application.

 
 
What are the questions asked at the time of Police Verification for Passport?

During police verification for a passport application, the police officer may ask various questions to verify the details provided in the application and to ensure the accuracy of the information. The questions asked may vary, but they typically cover the following areas:

  1. Personal Information:

    • Confirming your full name, date of birth, and place of birth.
    • Asking about your family members, including their names and relationships.
  2. Residential Information:

    • Verifying your current residential address and asking about the duration of your stay.
    • Inquiring about your previous addresses if you have moved recently.
  3. Occupational Details:

    • Confirming your occupation, workplace, and related details.
    • Verifying details about your employer or business, if applicable.
  4. Travel History:

    • Asking about your recent travel history, both domestic and international.
  5. Educational Background:

    • Verifying your educational qualifications, especially if you have provided them in the passport application.
  6. Neighbors and Locality:

    • Inquiring about your neighbors, their names, and any relevant information about the neighborhood.
    • Confirming details about local landmarks and places.
  7. Reference Details:

    • Asking for references or contacts that can vouch for your identity and character.
  8. Marital Status:

    • Verifying your marital status and inquiring about your spouse and children, if applicable.
  9. Verification of Supporting Documents:

    • Checking the original documents submitted with the passport application, such as proof of address, proof of identity, etc.

It’s important to answer these questions truthfully and accurately. Providing false information during police verification can lead to complications in the passport issuance process.

Keep in mind that the specific questions asked may vary based on the individual’s circumstances, the region, and the discretion of the police officer conducting the verification. Be prepared to provide any additional information or clarification if requested by the police officer.

If you have any concerns or questions during the police verification process, it’s advisable to cooperate with the authorities and seek guidance from the Passport Seva Kendra or local police station.

What is the process when failed to produce document for Passport Verification?

If you fail to produce the required documents during the passport verification process, it can lead to delays or complications in the approval of your passport application. Here’s what you should generally do in such a situation:

  1. Communication from Authorities:

    • After the police verification, if there is a deficiency or if you failed to produce certain documents, the Passport Office or local police authorities may communicate the issue to you.
  2. Notice or Letter:

    • You may receive a notice or letter specifying the deficiency or the documents that were not provided during the verification process.
  3. Document Submission:

    • Take prompt action to gather the necessary documents mentioned in the notice or letter.
    • Submit the required documents to the Passport Office or the local police station as instructed.
  4. Contact Passport Seva Kendra (PSK):

    • If you are unsure about the specific requirements or need clarification, you can contact the Passport Seva Kendra (PSK) or the Passport Office for guidance.
  5. Address the Deficiency:

    • Address the deficiency or provide any additional information requested by the authorities promptly.
  6. Re-Verification (if necessary):

    • In some cases, the authorities may conduct a re-verification after you have submitted the required documents.
    • Cooperate with the re-verification process if necessary.
  7. Check Application Status:

    • Keep track of the status of your passport application online using the Application Reference Number (ARN).
    • The status updates will provide information on whether the deficiencies have been addressed and if the application is progressing.
  8. Follow-Up:

    • If you do not receive any communication or updates, consider following up with the Passport Seva Kendra or Passport Office to inquire about the status of your application.

It’s crucial to respond promptly and accurately to any notices or communications regarding deficiencies in your passport application. Failure to address these issues in a timely manner can result in the rejection of your application or additional delays.

If you have questions or concerns about the deficiency notice, it’s advisable to seek guidance from the Passport Seva Kendra, the local police station, or the helpline provided by the Passport Office. Always refer to the latest information available on the official Passport Seva Online Portal for accurate details related to your specific case.

 
 
What to do if unable to go for Document verification at given date for Passport?

If you are unable to go for document verification at the given date for your passport application, you should take immediate steps to inform and request a rescheduled appointment. Here’s what you can do:

  1. Contact Passport Seva Kendra (PSK):

    • Call the Passport Seva Kendra (PSK) or Passport Office as soon as possible.
    • Explain the situation and provide a valid reason for your inability to attend the scheduled document verification appointment.
  2. Reschedule Online (if available):

    • Check if there is an option to reschedule your appointment online through the Passport Seva Online Portal.
    • Log in to your account and navigate to the appointment section to explore rescheduling options.
  3. Provide Valid Reason:

    • Clearly communicate a valid and genuine reason for the rescheduling request.
    • Acceptable reasons may include sudden illness, family emergencies, or other unforeseen circumstances.
  4. Follow Instructions:

    • If you are allowed to reschedule, follow the instructions provided by the Passport Seva Kendra or Passport Office for the rescheduling process.
  5. Provide Supporting Documents:

    • If your reason for rescheduling involves a medical emergency or other significant events, be prepared to provide supporting documents if required.
  6. Reschedule Early:

    • Try to reschedule your appointment as early as possible to minimize any potential delays in your passport application process.
  7. Consider Online Assistance:

    • If you encounter difficulties or have specific questions, consider reaching out to the online support services or helpline provided by the Passport Seva Kendra.
  8. Notify in Advance:

    • Whenever possible, try to notify the authorities in advance of your inability to attend the appointment.

Remember that the ability to reschedule may depend on the policies and procedures of the specific Passport Seva Kendra or Passport Office handling your application. It’s crucial to act promptly and communicate effectively to avoid unnecessary complications.

Always refer to the latest information available on the official Passport Seva Online Portal or contact the Passport Seva Kendra directly for accurate details and guidance related to rescheduling appointments for document verification.

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